Operational Change Specialist

Overview

An outstanding opportunity to join a global leader who offer significant flexibility with working patterns in addition to a fantastic culture. This role is initially offered on a contract basis for 6 months with the view of extending or becoming permanent at some point in the future.

The role be responsible for actioning regulatory change, ensuring compliance across multiple operational teams, and reducing risk to meet evolving regulatory and business expectations. Working closely with the operation leadership and operational teams, the role will help to embed effective policies and processes in a bid to maintain strong governance and control within an FCA regulated environment.

Responsibilities

• Deliver insight by identifying trends and driving improvements in quality, training and operational practice.
• Support regulatory compliance across operations, translating FCA, consumer duty and consumer finance requirements into controlled, well-governed operational change.
• Maintain effective document management and governance of policies, procedures and supporting documentation, ensuring clarity, accuracy, version control and regulatory alignment.
• Support end-to-end delivery of operational, process and system change, including logging, tracking, testing and stakeholder coordination using structured change tools.
• Identify and support continuous improvement and innovation initiatives to enhance efficiency, consistency and customer outcomes.
• Develop and support meaningful management information, interpreting data to identify risk, trends and opportunities for improvement.
• Support the design, maintenance and deployment of training aligned to regulatory change, Quality Assurance findings and operational risk, ensuring learning is embedded into practice.

About you

This role would suit someone who is detail orientated, naturally inquisitive and has worked within an FCA regulated environment in the past. Previous experience would include documenting process and establishing best practice ideally working with change management tools and MI reporting.