Group Operations Manager (Lloyds Broker)

Are you an experienced insurance operations leader looking for the opportunity to build, shape and influence a role from the ground up?

Do you have a strong London Market background with Lloyd's, Xchanging and PPL expertise, and want to play a key role in the growth of a highly ambitious specialist broker?

If so, this could be the opportunity you've been waiting for.

We're working with a fast-growing specialist Lloyd's Broker that places UK and International risks into the Lloyd's market. The business has built a strong reputation for supporting start-up organisations with innovative insurance solutions and is now entering an exciting phase of growth across the UK, Europe, North America and international markets.

As part of these expansion plans, they are creating a brand-new position for a Head of Group Operations.

This is a rare opportunity to design, develop and own an operational leadership role that has never previously existed within the business.

Reporting directly to the Group CEO and Group Managing Director, you will provide strategic and operational leadership across the group, ensuring that systems, processes, governance and operational infrastructure support continued growth across multiple territories.

You'll act as a key member of the leadership team, helping to drive operational excellence, improve efficiency and enhance client outcomes across the entire business.

This role combines hands-on operational management with strategic oversight and will suit someone who enjoys improving processes, creating structure and helping businesses scale successfully.

• Providing operational leadership across the UK, European, North American and international businesses
• Managing and overseeing end-to-end insurance workflows including:
  • New business
  • Marketing
  • Placement
  • Client onboarding
  • Mid-term adjustments
  • Renewals
  • Invoicing
  • Claims liaison
  • Complaints handling
• Driving process improvement initiatives and automation projects
• Monitoring service standards and client outcomes across the group
• Identifying operational bottlenecks and implementing solutions
• Managing capacity, resource planning and team productivity
• Creating effective holiday, absence and contingency planning processes
• Producing and analysing MI and management reporting
• Supporting broker administration and finance operations teams
• Enhancing governance frameworks, compliance processes and group-wide risk management
• Ensuring operational infrastructure supports future growth and acquisitions

To be considered for this role, you'll need:

• A strong insurance operations management background gained within the London Market
• Previous experience working within a Lloyd's Broker environment
• Excellent knowledge of Lloyd's market processes and operations
• Strong experience with Xchanging and PPL platforms
• A proven track record of driving operational improvements and efficiencies
• Experience managing operational teams, workflows and business processes
• Strong analytical and problem-solving skills
• The ability to work effectively with senior stakeholders and leadership teams
• Experience supporting business growth through scalable operational structures

This role will particularly appeal to individuals who enjoy building frameworks, improving processes and influencing strategic decision-making at senior level.

• Salary of £65,000 - £85,000 depending on experience
• Performance-related bonus
• Hybrid working
• Flexible working arrangements
• 9am 5:30pm working hours with one-hour lunch break
• Pension scheme
• Private Medical Insurance
• EV Salary Sacrifice Scheme
• The opportunity to create and shape a newly established leadership role
• Direct exposure to senior leadership and strategic business decisions
• Genuine long-term career progression within a rapidly growing international business

This is an exceptional opportunity for an ambitious operations professional who wants to make a significant impact within a growing Lloyd's Broker and play a key role in its future success.

For a confidential discussion and further information, please contact Kieran at CKB Recruitment.