Finance Manager

The OpportunityWe are recruiting for a hands-on Client Services Manager to join a growing specialist business operating within the European VAT and compliance space.This is a key leadership role where you will act as the primary point of contact for a portfolio of European clients, ensuring an outstanding customer experience while leading and developing a small, high-performing team.You will play a critical role in driving service excellence, improving processes, and supporting business growth across multiple international jurisdictions.
Key Responsibilities

• Act as the main contact for a portfolio of European VAT clients, delivering a high-quality, responsive service
• Build strong client relationships, ensuring high levels of customer satisfaction and retention
• Lead, manage, and develop a growing team, setting clear expectations and maintaining standards
• Oversee daily workflows, ensuring accuracy, compliance, and timely delivery across multiple jurisdictions
• Resolve client and operational issues with a proactive, solutions-focused approach
• Maintain up-to-date knowledge of European VAT legislation and regulatory changes
• Communicate effectively with clients and internal teams via phone, email, and meetings
• Identify and implement process improvements to enhance efficiency and service delivery

• Proven experience in account management within the European VAT / compliance sector
• Demonstrable team leadership and people management experience
• Strong customer focus with a track record of delivering excellent client service
• Confident communicator with the ability to build relationships at all levels
• Highly organised with strong attention to detail
• Ability to work effectively in a fast-paced, deadline-driven environment
• Strong problem-solving skills and a proactive mindset

• Positive, confident, and motivating leader
• Commercially aware and results-driven
• Calm under pressure and adaptable to change
• Professional, approachable, and client-focused