Complaints Handler

Complaints Handler
Based in Hinckley
5 days a week on site
Paying 26k - 28k DOE

We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley.

This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.

The Role

As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.

Key Responsibilities

• Contacting customers regarding overdue accounts
• Handling payment and service queries primarily over the phone
• Delivering a high level of customer service on every interaction
• Updating internal systems with accurate and timely notes
• Processing debit and credit card payments
• Working collaboratively with internal teams to resolve account queries
• Completing account adjustments where required
• Preparing detailed account histories for escalation where resolution has not been possible
• Managing workflow tasks accurately and within agreed timescales
• Working towards collection, outbound call and Direct Debit targets

About You

• Minimum of 2 years' experience within complaints handling or a similar role
• Confident communicator with strong telephone skills
• Positive, resilient and target driven
• Strong negotiation and problem-solving abilities
• Able to work effectively in a fast-paced environment
• Good attention to detail and organisational skills

51701CHR

INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position.