Operations Manager

Operations Manager

London (Hybrid)
40,000 - 45,000

About the Opportunity

An exciting opportunity has arisen for an experienced Operations Manager to join a growing and well-established technology solutions provider specialising in cyber security, data resilience, cloud infrastructure and managed IT services. With over 40 years of industry expertise, the business supports mid-market and enterprise organisations across a wide range of sectors, delivering innovative solutions that help protect critical business data and improve operational resilience.

This is a key leadership role, responsible for ensuring the smooth day-to-day running of business operations, improving internal processes, supporting cross-functional teams and helping drive operational excellence as the company continues to grow.

The Role

As Operations Manager, you will work closely with senior leadership to oversee operational performance, improve efficiency and ensure high levels of customer satisfaction across the business.

Key Responsibilities

• Manage the day-to-day operational activities across multiple departments.
• Develop and improve operational processes to increase efficiency and productivity.
• Monitor business performance through KPIs and operational reporting.
• Lead, motivate and support operational teams to achieve company objectives.
• Coordinate resources to ensure projects and customer deliverables are completed on time.
• Work closely with Sales, Technical and Customer Success teams to improve service delivery.
• Identify opportunities for automation and continuous improvement.
• Assist with budgeting, forecasting and resource planning.
• Ensure compliance with company policies, quality standards and best practice.
• Support senior management with strategic operational planning and business growth initiatives.

About You

The successful candidate will be an organised and commercially aware operations professional who enjoys improving processes and leading teams within a fast-paced technology environment.

Essential Skills & Experience

• Previous experience in an Operations Manager or Senior Operations role.
• Strong organisational and project management skills.
• Experience managing and developing teams.
• Excellent communication and stakeholder management skills.
• Ability to analyse operational data and produce meaningful reports.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office and business management systems.
• Experience working within an IT, technology or managed services environment would be advantageous.

Desirable

• Experience implementing process improvements.
• Knowledge of service delivery or managed service operations.
• Understanding of ISO standards or quality management systems.
• Prince2, Lean or other operational improvement qualifications would be beneficial.

What's on Offer

• Salary of 40,000 - 45,000 per annum
• Hybrid working arrangement.
• Company pension.
• Ongoing professional development and training.
• Career progression within a growing technology business.
• Collaborative and supportive working environment.
• Opportunity to play a key role in shaping operational excellence.

Apply

To apply: Email your CV to (url removed) or call Kylie on (phone number removed)