Liability Claims Handler

We are working with a leading insurance and claims solutions provider who are looking to appoint a Casualty Claims Handler in the West Midlands. This role offers hybrid working and is commutable from Birmingham, Coventry, Lichfield, Tamworth, Sutton Coldfield, Nuneaton, and surrounding areas.

As a Casualty Claims Handler, you will manage a caseload of EL and PL insurance claims, taking responsibility for investigating liability, assessing damages, and achieving fair outcomes. This is an opportunity for an experienced claims professional to gain more autonomy and responsibility, while working with a supportive and established insurance business.

• Handle and investigate casualty (EL/PL) insurance claims from first notification through to settlement

• Review, record, and manage claims within policy and compliance standards

• Gather evidence, adjust reserves, and explain liability decisions clearly

• Negotiate settlements within authority levels

• Build and maintain positive working relationships with clients, solicitors, and third parties

• Respond to written and phone enquiries promptly and professionally

• Support colleagues with general administration where needed

• Experience handling EL and PL insurance claims

• Ability to evaluate liability, coverage, and recovery opportunities

• Knowledge of reserving principles

• Strong written and verbal communication skills

• Well organised, with the ability to manage your own caseload

• Eligible to work in the UK

• Salary up to £32,000

• Hybrid working (West Midlands, commutable from Birmingham, Coventry, Lichfield, Tamworth, Sutton Coldfield, Nuneaton, and surrounding areas)

• Autonomy and responsibility with professional support

• A role within a stable and well-regarded insurance group