Operations Manager

Operations Manager

Kingston upon Thames (Hybrid)

40,000 - 45,000 per annum

About the Opportunity

An exciting opportunity has arisen for an experienced Operations Manager to join a growing and forward-thinking technology solutions provider based in Kingston upon Thames.

The business delivers a comprehensive range of managed IT services, cloud solutions, cyber security, and digital transformation projects to organisations across the UK. Known for its customer-first approach and technical expertise, the company is continuing to grow and is looking for a driven Operations Manager to help streamline processes, improve efficiency, and support the next phase of its expansion.

This is a fantastic opportunity for someone who enjoys leading teams, improving operational performance, and making a real impact within a fast-paced technology business.

The Role

As Operations Manager, you will work closely with senior leadership to oversee daily operations, optimise internal processes, and ensure exceptional service delivery across the organisation.

You'll play a pivotal role in coordinating departments, improving productivity, and ensuring the business continues to operate efficiently as it grows.

Key Responsibilities

• Oversee the day-to-day operational activities across multiple business functions.
• Develop, implement and improve operational processes to increase efficiency.
• Monitor business performance through KPIs, reporting and operational metrics.
• Lead, mentor and support operational teams to achieve business objectives.
• Coordinate internal resources to ensure projects and customer commitments are delivered successfully.
• Work collaboratively with Sales, Technical, Service Delivery and Customer Success teams.
• Identify opportunities for automation, innovation and continuous improvement.
• Assist with forecasting, resource planning and operational budgeting.
• Ensure compliance with company policies, procedures and industry best practice.
• Support senior management with strategic planning and business improvement initiatives.

About You

We're looking for an organised, proactive and commercially minded operations professional who thrives in a technology-driven environment and enjoys driving continuous improvement.

Essential Skills & Experience

• Previous experience in an Operations Manager, Senior Operations, or similar leadership role.
• Strong organisational and project management skills.
• Experience managing, motivating and developing teams.
• Excellent communication and stakeholder management abilities.
• Strong analytical skills with experience producing operational reports and KPI analysis.
• A proactive approach to problem-solving and process improvement.
• Proficiency with Microsoft Office and business management systems.
• Previous experience within an IT, technology, MSP or technical services environment is highly desirable.

Desirable

• Experience implementing operational improvements or business transformation projects.
• Understanding of managed service delivery or technical operations.
• Knowledge of ISO standards or quality management systems.
• Prince2, Lean, Six Sigma or similar operational improvement qualifications.
• What's on Offer
• 40,000 - 45,000 basic salary.
• Hybrid working.
• Company pension scheme.
• Ongoing training and professional development.
• Clear opportunities for career progression.
• Supportive and collaborative working culture.
• The opportunity to make a significant impact within a growing technology business.

Apply

To apply for this opportunity, please send your CV to (url removed) or call Kylie Richards on (phone number removed) for a confidential discussion.