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Credit Control and Customer Administrator

Posted: 21/07/26
Recruiter:Pertemps Bristol Commercial
Reference:3142415932
Type:Permanent
Salary:£28,000 - £32,000 Annual
Location:UK
Description: Credit Control & Customer Service Administrator

Emersons Green, Bristol
£28,000 - £32,000 benefits
Full-time Office-based

We're working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.

If you're confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.

Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.

The Role

  • Act as a first point of contact for customer queries via phone and email

  • Manage complaints and resolve issues in a professional, timely manner

  • Monitor outstanding balances and follow up overdue accounts

  • Contact customers to discuss invoices and agree payment plans

  • Support with collections, including taking payments and setting up direct debits

  • Process customer orders and support new client onboarding

  • Maintain accurate customer records and account data



What We're Looking For

  • Experience in customer service and administration

  • Confident handling calls, including outbound and payment-related conversations

  • Complaint handling and objection handling experience with a robust approach

  • Ideally some exposure to credit control or debt collection

  • Strong organisation skills and attention to detail

  • Confident IT skills (MS Office and CRM/admin systems)

  • Able to work independently and as part of a team



What's on Offer

  • £28,000 - £32,000 salary (depending on experience)

  • Medical cover

  • Birthday off

  • 28 days holiday (including bank holidays)

  • Supportive, team-focused environment

  • 35 hour working week with an early finish Friday!



If you're looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we'd love to hear from you.

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