Administrator

Administrator
Central London Hybrid
Up to £28,000

Are you an organised administrator with excellent customer service skills and a keen eye for detail? We're recruiting for a Clerical Assistant to join a friendly and supportive team within a well-established organisation operating in the property and financial services sector.

This is a varied role where you'll provide administrative support, assist clients with online enquiries, produce reports, maintain internal systems and play an important part in delivering a first-class customer experience.

Duties include:

• Providing administrative support to the wider team.
• Responding to customer enquiries by phone and email, resolving queries efficiently and professionally.
• Assisting clients with online account support, including password resets and user account creation.
• Setting up and maintaining cases on the internal case management system.
• Producing accurate daily, weekly and monthly reports.
• Updating databases and ensuring records remain accurate and up to date.
• Managing incoming and outgoing post, scanning and general office administration.
• Chasing outstanding payments and dealing with account-related enquiries.
• Supporting customer onboarding, including welcome calls and online system demonstrations.
• Assisting with business development campaigns through telephone and email contact with prospective clients.
• Providing support with ad hoc administrative tasks and projects as required.

The right candidate will have/be:

• Previous experience in an administrative or office-based role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• A high level of accuracy and attention to detail.
• Confidence using Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• A proactive and positive approach to work.
• The ability to work independently as well as part of a collaborative team.
• A genuine passion for delivering excellent customer service.
• Experience working within a professional services, legal, financial or property environment would be advantageous but is not essential.

This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.

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