Claims Handler

• Annual Salary: Up to £35,000per annum
• Location: London
• Job Type: Full-time, Permanent
• Hybrid Working: Yes (3 days in office & 2 days WFH)

Reed Insurance London are supporting a returning client to recruit a Claims Handler & Operational/System Support, where you will handle property damage claims and provide operational support. This role is ideal for a proactive and driven individual looking to enhance their claims handling skills and contribute to system support tasks.

Day-to-day Responsibilities:

• Claims Handling:
  • Manage property damage claims from first notification through to settlement.
  • Assess claims in line with policy terms, conditions, and exclusions.
  • Coordinate with specialists like loss adjusters, engineers, and solicitors as needed.
  • Maintain accurate claims reserves and records.
  • Collaborate with underwriters and external specialists for complex cases.
• Operational/System Support:
  • Log new claims and maintain electronic claim files.
  • Support claims reporting, data analysis, and administrative tasks.
  • Liaise with external IT partners, primarily in Mandarin, for system support and management information.

Required Skills & Qualifications:

• Essential:
  • Fluent in English and Mandarin (written & spoken).
  • Minimum two years of insurance claims work experience.
  • Strong organisational and communication skills.
  • Proficient in Microsoft Office, especially Excel.
  • Comfortable with IT technology and adept at learning new systems.
  • Experience in data analysis and reporting.
• Desirable:
  • CII qualifications or progress towards them.
  • Cantonese language skills (spoken).

Benefits:

• Competitive salary and comprehensive benefits package.
• Flexible hybrid working arrangement.
• Opportunities for professional development and training.

The Ideal Candidate:

• Customer-focused, highly organised, and motivated.
• Proactive, adaptable, and a collaborative team player.
• Professional, dependable, and eager to learn and contribute to team tasks.

To apply for this Claims Handler & Operational/System Support position, please submit your up to date CV. Please note this role has a language requirement.