Insurance Account Handler

Insurance Account Handler

Salary: £28k -£33k DOE + great benefit package

Location: Hove

Hours: Mon-Fri 9am-5pm

Hybrid Working: Following the successful completion of a six-month probationary period, you'll have the opportunity to work on a hybrid basis, with three days in the office and two days working from home each week.

Are you an experienced Insurance Account Handler looking to join a supportive and growing brokerage where your contribution is genuinely valued?

An exciting opportunity has arisen to join a well-established and highly respected insurance business specialising in a niche sector. This is a fantastic opportunity for someone who enjoys providing first-class customer service, building strong relationships and ensuring clients receive an exceptional level of support throughout their insurance journey.

Working alongside an experienced team, you'll play a key role in servicing clients, liaising with insurers, preparing quotations and ensuring policies are administered accurately and compliantly.

Key Responsibilities

• Managing insurance policies from inception through to renewal.
• Liaising with insurers to obtain quotations for both new business and renewals.
• Preparing professional quotations and policy documentation.
• Processing mid-term adjustments (MTAs) and policy amendments.
• Issuing policy schedules, certificates and renewal documentation.
• Raising invoices and assisting with premium collection and credit control.
• Responding to client enquiries by telephone and email, providing an exceptional level of customer service.
• Maintaining accurate records using the company's CRM system.
• Supporting Account Executives and the wider broking team with day-to-day administration.
• Ensuring all work is completed in line with FCA regulations and company procedures.

Skills & Experience

The successful candidate will ideally have:

• Previous experience as an Insurance Account Handler, Broker Support or Insurance Administrator.
• Excellent administration and organisational skills with strong attention to detail.
• Outstanding communication skills, both written and verbal.
• The ability to manage multiple priorities within a busy environment.
• Experience using Acturis or another insurance broking platform would be advantageous.
• Strong IT skills, including Microsoft Office.
• A proactive, positive and team-focused approach.
• A willingness to learn and develop within a specialist insurance sector.

What's on Offer?

• Salary of £28,000 - £33,000, depending on experience.
• Monday to Friday working hours (9:00am-5:00pm).
• Hybrid working available in line with company policy.
• Excellent benefits package.
• Ongoing training and development, including professional study support where appropriate.
• The opportunity to join a friendly, collaborative team within a growing and successful business.
• A company culture that values teamwork, continuous learning, delivering quality and making a positive difference.

This is an excellent opportunity for someone looking to build a long-term career within a forward-thinking insurance business that genuinely invests in its people. If you're organised, customer-focused and passionate about delivering an exceptional service, we'd love to hear from you. Please submit your up-to-date CV ASAP!