Our client is a Global Supply Chain who are currently looking for a Business Change Manager who has worldwide exposure. This is not a project manager job.
key Responsibilities:
Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits
Identifying and preparation of risk mitigation tactics
Identification and management of anticipated resistance to change
Development and delivery of actions for change management levers: assessment of as-is/to be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
Define, measure and report success metrics and monitor change processes
Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training
Support on AI projects and be part of the AI community discussions
Manage feedback loop of user experience in testing/training/deployment
Skills & Experience:
5 years plus change management experience delivering technology change with proven understanding of processes involved in introducing technology-related business changes to the business.
Hold a Change Management qualification and experience of working within a similar multi entity/global environment with worldwide countries
Excellent written and verbal communication skills, with the experience of communications planning to support change initiatives and negotiation skills.
Experience with CTRM, ERP deployments and AI would be an advantage.
