Accounts Receivable

Senior Accounts Receivable Specialist

Salary: c£30,000 per annum

Are you an experienced Accounts Receivable professional looking to take the next step in your career? Our client, based in the heart of Norwich is seeking a proactive and detail-oriented Senior Accounts Receivable Specialist to support the delivery of high-quality accounts receivable services while acting as a key point of contact for both internal and external stakeholders.

This is an excellent opportunity for someone with strong accounts receivable/credit control experience, excellent communication skills, and the ability to support and guide a high-performing team.

Key Responsibilities

• Deputise for the Team Leader during periods of absence, helping to manage workloads, team performance, and stakeholder expectations.
• Act as a subject matter expert for client communications, including meetings, calls, and written correspondence.
• Support the onboarding, training, and ongoing development of team members.
• Produce accurate arrears reports and management information.
• Take ownership of client reporting requirements and ensure reporting deadlines are met.
• Support the team in achieving agreed KPIs and business objectives.
• Manage and recover outstanding balances through proactive customer engagement.
• Handle complex escalations and provide guidance to colleagues on challenging cases.
• Work collaboratively with leadership teams to ensure consistency of processes and service delivery.
• Conduct regular review meetings with stakeholders, providing updates and commentary on outstanding debt positions.
• Prepare monthly and quarterly reports for internal and external audiences.
• Liaise with third-party enforcement agencies where appropriate.
• Perform complex account reconciliations and resolve customer queries efficiently.
• Ensure all activities are carried out in line with established procedures, compliance requirements, and best practice guidelines.
• Support the wider team with additional duties as required.

About You

To be successful in this role, you will have:

• Previous experience in an Accounts Receivable, Credit Control, Collections, or Debt Recovery environment.
• Strong understanding of arrears management and account reconciliation processes.
• Experience handling complex queries and escalated cases.
• Excellent communication and stakeholder management skills.
• Strong analytical skills with the ability to produce and interpret reports.
• High attention to detail and strong organisational skills.
• The ability to prioritise workloads and work effectively in a fast-paced environment.
• Experience supporting or mentoring colleagues would be advantageous.

What's on Offer?

• Salary of £30,000 per annum
• Full time, permanent role
• Hybrid working (3 days in the office, 2 days from home)
• Opportunity to develop leadership and management skills
• Supportive and collaborative working environment
• Ongoing training and professional development opportunities
• Career progression within a growing and dynamic team

If you are looking for a role where you can combine your Accounts Receivable expertise with leadership responsibilities, we'd love to hear from you. Please call the Reed Norwich office and speak with Eleanor or Cal for more information.