Claims Support

Our client, a well-established financial mutual specialising in income protection, is seeking a Claims Technical Support professional to join their Claims team, reporting to the Head of Claims. The role provides proactive administrative support to help the team meet service levels for customer service, quality and activity.

This is a great opportunity for someone with insurance administration experience who wants to build a career in claims or underwriting, with a genuine route to progress as you develop. Full training and accreditation will be provided.

Key Responsibilities:

• Process member and intermediary requests across the administration platforms
• Manage enquiries from members and intermediaries across all communication channels
• Take day-to-day ownership of the claims mailbox
• Upload documents and update member claim summaries
• Triage new claims, issue claims forms and request outstanding information
• Enter claim payments and chase outstanding requirements
• Provide telephony support and keep members updated on claim progress
• Assess low-risk claims once trained and accredited
• Liaise with third-party providers to arrange treatment and support for members
• Support with the management and investigation of member complaints

Requirements

• Previous experience in an insurance administration role is essential
• Previous telephone-based customer service experience is essential
• Comfortable supporting vulnerable customers sensitively and professionally
• Strong organisational skills with the ability to manage a busy workload
• Good working knowledge of Microsoft Office
• Financial services qualifications are desirable but not essential

This is a fantastic opportunity to join a supportive, fully remote team with genuine progression on offer, in a business that looks after its people well.