Claims Handler

We are seeking a detail-oriented and resilient Claims Handler to join our client working in property debt collection. In this role, you will manage a portfolio of property-related financial claims, reviewing accounts, investigating discrepancies, and working to recover outstanding property debts or damages efficiently while adhering to industry regulations.

Key Responsibilities:

• Claim Review & Processing: Review incoming property debt claims, verify documentation, and assess the validity of the accounts or damages.
• Investigation: Gather evidence, review property agreements, and cross-reference financial records to determine the best course of action for recovery.
• Negotiation & Communication: Contact debtors, landlords, or relevant stakeholders via phone and written correspondence to negotiate repayment plans or settlements.
• Account Management: Maintain accurate, up-to-date records of all claim progress, communications, and financial transactions within the database.
• Compliance & Escalation: Ensure all recovery actions comply with legal frameworks and company guidelines, escalating complex or disputed cases to legal teams when necessary.

The successful candidate will have:

• Previous experience in claims handling, debt collection, or the property/finance sector.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• High level of organisation with strong attention to detail and data accuracy.
• Ability to remain calm under pressure and work effectively toward performance targets.

Benefits:

• 25 days holiday plus 1 additional day for every full year of service.
• Discretionary bonus.
• On-site parking.
• Company Pension.
• Company social events.
• Death in service.
• Progression opportunities.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.