Claims Administrator

Job Title: Claims Administrator

Salary: 25,000 - 30,000

Location: Leatherhead, Surrey (Office-Based)

Job Overview

An exciting opportunity has arisen for a Claims Administrator to join a well-established, family-run construction business based in Leatherhead, Surrey.

The company specialises in insurance-related residential and commercial repairs, working with clients, insurers, loss adjustors, contractors and suppliers across a wide range of projects.

Working closely with a team of Contract Managers, the successful candidate will play a key role in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to someone who is highly organised, confident communicating with customers and comfortable managing multiple projects simultaneously.

Job Requirements

• Previous experience within an administration, customer service or claims-related role
• Highly organised with excellent attention to detail
• Confident communicating with clients by telephone and email
• Professional and approachable manner
• Ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills
• IT literate and confident learning new systems
• Experience using CRM systems advantageous
• Ability to work effectively as part of a busy team

Salary & Benefits

• Salary: 25,000 - 30,000
• Permanent, full-time position
• Office-based role in Leatherhead, Surrey
• Opportunity to join an established family-run construction business
• Supportive working environment
• Long-term career development opportunities

Key Responsibilities

• Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
• Communicate confidently with clients by telephone and email
• Provide regular updates to clients regarding project progress
• Liaise with loss adjustors, insurance companies, contractors and suppliers
• Provide day-to-day administrative support to Contract Managers
• Monitor multiple live construction and insurance repair projects
• Maintain and update multiple CRM systems
• Keep project databases and records accurate and up to date
• Maintain contact details, project information, correspondence and relevant documentation
• Monitor outstanding issues and upcoming deadlines
• Ensure Contract Managers are kept informed of important project updates
• Support the wider team with general administrative duties as required

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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