Client Services Associate

Are you an experienced Client Administrator looking for your next job supporting a high-performing Financial Planner within a dynamic, growing financial planning firm? This Client Administrator opportunity in Glasgow offers genuine career development within a well-established national business that values exceptional client support and operational excellence.

As a Client Administrator, you'll deliver seamless administrative support to one of the busiest Financial Planners in the business, ensuring advice processes run smoothly from initial consultation through to implementation. This Client Administrator role requires resilience and strength of character - you'll be working with an incredibly particular Financial Planner who manages immense business volume and expects excellence.

Your Client Administrator responsibilities include:

- Taking ownership of the new business application process and meeting service level agreements
- Processing applications and engaging with providers and third parties
- Actioning Letters of Authority and Transfer of Authority documentation
- Providing regular pipeline updates and chasing outstanding cases
- Preparing Financial Planners for client meetings with accurate documentation
- Managing telephone enquiries and daily post
- Maintaining comprehensive client records within CURO back-office system

This Client Administrator position offers genuine variety across wealth management processes within a supportive yet demanding environment. You'll develop technical expertise alongside an experienced, high-volume Financial Planner where your contribution directly impacts client outcomes.

Client Administrator Requirements

- Essential: Proven experience as an Administrator within an IFA or financial planning environment
- Essential: Strong knowledge of financial planning processes and new business procedures
- Essential: Experience using CURO or similar back-office systems
- Essential: Resilient character capable of thriving in a high-volume, demanding environment
- Desirable: Understanding of pension transfers, investment platforms and protection processing

The Company

A well-established national financial planning business undergoing significant growth, investing heavily in technology and people to enhance efficiency and service delivery. Known for collaborative culture where people genuinely build long-term careers.

Client Administrator Benefits

- Salary of 28,000 to 32,000 depending on experience
- Hybrid working
- Comprehensive benefits including pension, life assurance and healthcare
- Structured development plans with clear progression pathways
- Stable team environment with excellent retention

Location

Glasgow-based with hybrid working arrangement

Apply today to join a forward-thinking firm that recognises the vital contribution Client Administrators make to Financial Planner and client success.

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