Hybrid Seller Compliance & Analyst Assistant

Holiday: 22 days annual leave
Contract: Permanent, full-time

We're working with a successful and rapidly growing retail business to recruit a Seller Compliance & Analyst Assistant to join its expanding Marketplace team.

This is an excellent opportunity for someone with experience in KYC (Know Your Customer), seller verification or compliance checks who is looking to develop their career within e-commerce and online marketplace operations.

Reporting directly to the Seller Compliance Analyst Lead, you'll support the onboarding and verification of new sellers, monitor ongoing compliance, maintain accurate records and assist with reporting to ensure marketplace operations run smoothly.

• Conduct KYC checks and due diligence on new marketplace sellers, verifying business information and supporting documentation.
• Review seller documentation to ensure information is complete, accurate and meets internal compliance requirements.
• Support seller onboarding, account setup and ongoing verification processes.
• Monitor seller accounts and flag discrepancies, potential compliance risks or operational concerns.
• Maintain accurate seller records, compliance trackers and supporting documentation.
• Produce regular reports on seller performance, orders and compliance metrics.
• Monitor late orders, cancellations, customer service issues and delivery performance.
• Investigate and escalate compliance and operational issues to the relevant internal teams.
• Support product and catalogue audits to ensure listing information remains accurate.
• Monitor seller stock availability and fulfilment performance.
• Maintain internal reporting spreadsheets, dashboards and systems.
• Assist with marketplace ticket management through Zendesk and other relevant platforms.
• Work collaboratively with internal teams to resolve seller queries and operational issues.
• Identify opportunities to improve compliance processes and operational efficiency.
• Provide general administrative support to the Marketplace team.

We're looking for a detail-oriented and proactive individual with a strong understanding of compliance processes and the importance of accurate customer and business verification.

Essential requirements:

• Previous experience conducting KYC checks, seller verification or business due diligence.
• Understanding of Know Your Customer procedures and the importance of verifying business information and supporting documentation.
• Excellent attention to detail and strong organisational skills.
• Confident using Microsoft Excel, including basic formulas and data analysis.
• Good written and verbal communication skills.
• Comfortable working with data, reporting and compliance documentation.
• Ability to manage multiple tasks and prioritise workload effectively.
• A proactive approach to identifying discrepancies, investigating issues and escalating concerns appropriately.
• Ability to work collaboratively within a team environment.

Experience in e-commerce, online marketplaces, seller onboarding or compliance monitoring would be advantageous.

• 22 days annual holiday
• Hybrid working - 2 days per week in the London office
• Permanent, full-time position
• The opportunity to develop your compliance and analytical skills within a growing retail business
• Exposure to seller onboarding, KYC, marketplace operations and performance reporting

If you have hands-on KYC experience, a keen eye for detail and an interest in developing your career within compliance and e-commerce, we'd love to hear from you.

Apply today to find out more about this opportunity.

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