Financial Controller

Reporting to the Financial Controller, the Temporary Credit Controller will help protect cash flow by securing payment of outstanding invoices, resolving account queries and maintaining accurate sales ledger records.

The post holder will work closely with the existing Credit Controller, customers and colleagues across the business to investigate issues that may delay payment and help reduce the current backlog of overdue debt.

This is a temporary, fully office-based position at our Coventry site, expected to be available until Christmas 2026. Normal working hours are 08:30 to 17:00 Monday to Friday, with a 30-minute unpaid lunch break.

Key responsibilities will be to:

• Manage and monitor customer accounts, reviewing aged debt and prioritising collection activity
• Contact customers professionally by telephone and email to secure payment of overdue invoices and confirm payment dates
• Issue customer statements, invoice copies and other supporting documentation as required
• Investigate invoice queries, disputed balances, short payments and account discrepancies, liaising with internal teams to achieve timely resolution
• Maintain clear and accurate records of collection activity, customer communications, promises to pay and disputed items
• Reconcile customer accounts and support the allocation of receipts and credit notes where required
• Review customer credit limits and payment terms, referring concerns or requests for order release to the Financial Controller
• Escalate persistent non-payment, high-risk accounts and potential bad debts in line with company procedures
• Prepare regular aged debt and collection updates for the Financial Controller
• Provide general support to the Finance team and undertake other reasonable duties as required

Key Attributes:

• Confident and professional when discussing overdue payments with customers by telephone and email
• Firm but tactful, with the ability to maintain positive customer relationships
• Organised and able to prioritise a busy ledger and meet deadlines
• Accurate and attentive to detail when maintaining financial records
• Proactive, self-motivated and comfortable working independently as well as part of a team

Skills / Experience required :

• Proven experience of independently managing credit control, accounts receivable or a sales ledger, including collecting overdue commercial debt and resolving customer account queries, is essential
• Good numeracy skills, with a high level of accuracy and attention to detail
• Competent in Microsoft Outlook and Excel, with experience of using an accounting or ERP system
• Clear and effective written and verbal communication skills
• Experience in a manufacturing or business-to-business environment would be advantageous