Payroll Administrator

Are you looking for a role where your attention to detail, customer focus and organisational skills can make a real impact on the experience of thousands of employees?

As a Payroll Administrator, you'll play a key role in supporting the delivery of an accurate and efficient payroll and pensions service for approximately 6,500 employees. Working within the dynamic People Hub, you'll help ensure payroll is processed accurately and on time while providing excellent customer service to employees, managers and stakeholders.

This is a full-time, permanent opportunity. You'll be based onsite at our Newcastle office three days a week, Tuesday to Thursday, with the flexibility to work from home on the remaining two days.

What you'll be doing:

• Processing payroll administration activities including new starters, employment changes, terminations, ad-hoc payments and deductions.
• Maintaining accurate employee payroll records and ensuring payroll data is updated correctly within payroll systems.
• Supporting pension administration activities, employee benefit deductions and statutory payment processes in line with HMRC guidelines.
• Managing payroll-related queries from employees and managers, delivering a professional and customer-focused service.
• Processing legislative payroll documentation, including tax, student loan and court order updates where required.
• Building effective working relationships across the People Hub to support the successful delivery of payroll services.

What you'll bring:

• Experience working within a payroll processing environment is essential.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
• Excellent attention to detail and a commitment to maintaining accurate records and data.
• High levels of numeracy and literacy, including GCSE English and Mathematics (or equivalent) at Grade A-C/9-4.
• Strong IT skills, including Microsoft Excel, Word and Outlook, with the ability to learn new systems quickly.
• A proactive, customer-focused approach with experience delivering high-quality customer service.
• Excellent communication and relationship-building skills, with the ability to work collaboratively with a wide range of stakeholders.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as part-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full-time perm.
Location: Newcastle (Hybrid).
Security Clearance Level: SC.
Internal Recruiter: Adrian
Salary: £28,000 - £30,000 pa
Benefits: 25 days annual leave, plus BHols with the option to buy extra days, 4 x death in service life assurance, Health Cash plan, Pension, 3 days paid volunteering, 5 days paid carers leave and an opportunity to opt in for more specific benefits

Loved reading about this job and want to know more about the sector?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose.
Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better. Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us!

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We havepartnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us knowwhen completingyour application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.