Completions Manager

Job Title: Completions Manager

Location: Hertfordshire

Salary: Confirmed on application

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• Competitive pension, life assurance, private medical, dental, and eye care
• 25 days annual leave plus bank/public holidays and annual leave purchase option
• PerkBox rewards, refreshments, and social/team events
• Excellent development and career progression opportunities

About the position of Completions Manager:

This is an excellent opportunity for an experienced Case Manager with completions experience gained within a specialist lender or packager to take the next step into a leadership role within a fast-paced specialist lending business.

The role will involve overseeing the completions' function, with two Team Leaders reporting directly into you. We are looking for someone who can hit the ground running, has a strong understanding of the completions process, and possesses the aptitude, skills and confidence to oversee the function effectively.

While previous people management experience would be advantageous, the ability to lead, coordinate and support the team, drive performance and ensure the smooth running of completions is essential.

Responsibilities for the role of Completions Manager:

• Oversee the completions and complaints function across Buy-to-Let, First Charge Residential and Second Charge Mortgages.
• Manage and develop two Team Leaders, supporting performance, training and continuous improvement.
• Oversee the completions pipeline from offer through to completion, monitoring document and offer expiries.
• Provide accurate monthly completion forecasts and management information to senior management.
• Maintain and improve operational processes, systems and UAT testing.
• Ensure effective quality assurance processes are in place, providing regular feedback to the wider operational team.
• Work closely with Underwriting Team Leaders and build strong relationships with brokers, solicitors and key third-party suppliers.
• Conduct regular one-to-ones, performance reviews and appraisals, ensuring training and development needs are met.
• Ensure all activities comply with company policies and procedures.

Experience and skills required for the role of Completions Manager:

• Excellent understanding of the mortgage completions process, with hands-on experience gained as part of a wider role; a dedicated completions position is not essential.
• Ideally, experience within a specialist lender, although candidates from a mortgage packager will also be considered.
• Experience overseeing completions, managing complaints and supporting or leading a team.
• Able to work effectively in a fast-paced environment with limited supervision, with a good understanding of FCA regulations and compliance requirements.
• CeMAP is desirable but not essential.

For more information regarding the role of Completions Manager, please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.