Hypercare Auditor - 12 Month Maternity Cover

Are you an experienced auditor, compliance specialist, investigator, or quality assurance professional looking for a role where your expertise can make a real impact?

We're looking for a highly analytical and detail-focused Hypercare Auditor to join our Enforcement Auditing team. This is a specialist position responsible for conducting in-depth audits of Enforcement Agent activities, ensuring the highest standards of compliance, professionalism and operational excellence are maintained across the organisation.

In this role, you'll review complex case files, assess body-worn video footage, identify compliance risks and provide expert recommendations that support continuous improvement, regulatory compliance and exceptional service delivery.

This is an excellent opportunity for someone who enjoys analysing evidence, investigating issues, identifying trends and influencing positive operational change.

What you will be doing:

• Conduct detailed audits of Enforcement Agent casework to ensure compliance with legislation, company policies and contractual requirements.
• Review and assess body-worn video (BWV) footage, evaluating conduct, decision-making and adherence to professional standards.
• Identify non-compliance, training needs and operational risks, escalating concerns where required.
• Produce high-quality audit reports with evidence-based findings and practical recommendations.
• Provide expert advice and guidance to operational managers and Enforcement Agents on compliance matters.
• Analyse audit data to identify trends, emerging risks and opportunities for improvement.
• Support complaint investigations and dispute resolution through detailed audit analysis.
• Develop and maintain audit methodologies, quality assurance processes and compliance frameworks.
• Prepare management information reports that provide operational insight and support decision-making.
• Assist with investigations, regulatory reviews and specialist compliance projects as required.

What we are looking for:

We're keen to hear from people who have experience within audit, compliance, quality assurance, investigations or regulated operational environments.

You'll ideally have:

• Experience conducting audits, compliance reviews, investigations or quality assurance assessments.
• Experience within the Enforcement industry and reviewing Body-worn Video footage
• Strong knowledge of regulatory compliance, professional standards and governance frameworks.
• Experience reviewing complex case files, reports or recorded evidence and reaching objective conclusions.
• Excellent analytical and report-writing skills.
• The ability to interpret legislation, policies and procedures and apply them consistently.
• Strong stakeholder management skills with confidence to challenge and influence where necessary.
• Excellent attention to detail and a methodical approach to problem solving.

What you will get in return:

• 25 annual leave days plus bank holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
• Health Care cash Plan
• Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing.
• Pension Scheme

If this sounds like the job for you, please apply .

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees